 |
If you have general questions or comments, please contact us:
To report a lost or stolen MasterCard call:
1-800-567-8111
(if outside of
North America
call: 1-306-566-1276 )
To report a
lost or stolen BUDUCHNIST MEMBERCARD call: 1-866-758-5678
Accolades & Concerns
At Buduchnist CU, our members are family. We work hard to look
after you each and every day.
If you have a great experience you
would like to tell us about, we encourage you to contact us.
If, on the other hand, you would like to have a concern
addressed, we likewise encourage you to contact us.
Complaint Resolution Process
If you have a concern about our service, it can usually be
addressed at your branch. If we need to investigate your concern
further, please contact us. We need to ensure that you are satisfied
with the resolution to any concern.
| Here are the steps to follow
for a quick resolution:
|
| |
| 1. Tell us: We are here to help. Please
contact your branch first, and our staff will do their best to
answer your question or resolve your concern. Your
satisfaction is important to us.
|
| |
| 2. Contact our Branch Operations: If branch
staff is unable to resolve your concern or complaint, please
contact Branch Operations for further investigation. |
| Call: |
(416) 763-7017 |
| Fax: |
(416) 763-2218 |
| E-mail: |
operations@buduchnist.com |
| Mail: |
Branch Operations Manager,
2280
Bloor St W Toronto ON M6S 1N9 |
| |
| 3. Contact our President & CEO: If you have
already contacted our staff by completing steps one and two
above and feel that your concern or complaint has
not been resolved and that further action should be taken,
please contact our President & CEO. |
| E-mail: |
President&CEO@buduchnist.com |
| Mail: |
President & CEO,
2280 Bloor St W
Toronto ON M6S 1N9 |
| |
| 4. Contact the Financial Services Commission of Ontario at any time: |
| Call: |
1-800-668-0128
|
| Fax: |
(416) 590-7070 |
| Web: |
http://www.fsco.gov.on.ca |
| Mail: |
The Financial Services Commission of
Ontario
Credit Unions na Caisses Populaires Complaint
5160 Yonge Street, 4th Floor, Box 85, Toronto ON M2N 6L9
|
| |
To obtain more information on our products and services,
or to arrange a meeting to discuss your specific financial needs,
contact one of our staff:
Financial
Services Officer
Bloor Branch
Maria Andruszczenko
416-763-7022 |
Qtrade
Securities Inc. Investment Advisor
Maxym Trojan
416-763-7000 |
V-P,
Insurance Advisor
2282 Bloor St. W. Toronto
Julia Tchoryk
416-763-8902 |
Financial
Services Officer
Bloor Branch
Maria Jacyla
416-763-7008 |
Qtrade
Asset Management Inc. Mutual Funds Representative
Mississauga Branch
Roma Denderys
905-629-5371
|
|
Qtrade Securities Inc.
Investment Advisor
Nicholas Yuzwin
416-763-8911 |
Qtrade
Asset Management Inc. Mutual Funds Representative
Hamilton Branch
Stefania Barrios
905-544-7776 |
|
|
 |
