Buduchnist Credit Union
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Contact Us

If you have general questions or comments, please contact us:

Head Office and Toronto West Branch
2280 Bloor Street West
Toronto, Ontario, M6S 1N9
Tel.: (416) 763-6883
Toll free: 1-800-461-5941
Fax: (416) 763-4512
For branch locations and hours of operation click here
E-mail:
General Inquires and Comments: info@buduchnist.com
Help Desk: help@buduchnist.com
BCU Link: link@buduchnist.com
Privacy Officer: privacyofficer@buduchnist.com

To report a lost or stolen MasterCard call:   
1-800-567-8111
(if outside of North America call:     1-306-566-1276 )

To report a lost or stolen BUDUCHNIST MEMBERCARD call:     1-866-758-5678

Accolades & Concerns

At Buduchnist CU, our members are family. We work hard to look after you each and every day.
If you have a great experience you would like to tell us about, we encourage you to contact us.

If, on the other hand, you would like to have a concern addressed, we likewise encourage you to contact us.

Complaint Resolution Process

If you have a concern about our service, it can usually be addressed at your branch. If we need to investigate your concern further, please contact us. We need to ensure that you are satisfied with the resolution to any concern.

Here are the steps to follow for a quick resolution:
 
1. Tell us: We are here to help. Please contact your branch first, and our staff will do their best to answer your question or resolve your concern. Your satisfaction is important to us.
 
2. Contact our Branch Operations: If branch staff is unable to resolve your concern or complaint, please contact Branch Operations for further investigation.
Call: (416) 763-7017
Fax: (416) 763-2218
E-mail: operations@buduchnist.com
Mail: Branch Operations Manager,
2280 Bloor St W Toronto ON  M6S 1N9
 
3. Contact our President & CEO: If you have already contacted our staff by completing steps one and two above and feel that your concern or complaint has not been resolved and that further action should be taken, please contact our President & CEO.
E-mail: President&CEO@buduchnist.com
Mail: President & CEO,
2280 Bloor St W Toronto ON  M6S 1N9
 
4. Contact the Financial Services Commission of Ontario at any time:
Call: 1-800-668-0128
Fax: (416) 590-7070
Web: http://www.fsco.gov.on.ca
Mail: The Financial Services Commission of Ontario
Credit Unions na Caisses Populaires Complaint
5160 Yonge Street, 4th Floor, Box 85, Toronto ON  M2N 6L9
 

To obtain more information on our products and services, or to arrange a meeting to discuss your specific financial needs, contact one of our staff:

Financial Services Officer
Bloor Branch
Maria Andruszczenko
416-763-7022
Qtrade Securities Inc. Investment Advisor
Maxym Trojan
416-763-7000
 V-P, Insurance Advisor
 
2282 Bloor St. W. Toronto
  Julia Tchoryk
  416-763-8902
Financial Services Officer
Bloor Branch
Maria Jacyla
416-763-7008
Qtrade Asset Management Inc. Mutual Funds Representative
Mississauga Branch
Roma Denderys
905-629-5371
 
Qtrade Securities Inc.
Investment Advisor
Nicholas Yuzwin
416-763-8911

Qtrade Asset Management Inc. Mutual Funds Representative
Hamilton Branch
Stefania Barrios
905-544-7776
 
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